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If you have a complaint 

We hope that you will never have cause to complain but if you do and you wish to register a complaint, please contact our network; 
 
In writing:  
Regency House 
Miles Gray Road  
Basildon  
Essex, SS14 3FR 
 
By telephone:01268 644160 
 
By email: [email protected] 
 
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.